Frequently asked questions
🔒 Are your products original and authentic?
Yes — every product at Leona Jewellery is 100% original and crafted with premium materials to ensure lasting quality and elegance.
- Jewellery made from 925 silver plated with 18k gold or pure 18k gold
- Stamped with “925 / 18k” for authenticity
- 1-year warranty on jewellery
- 2-year international warranty on watches
Every order includes an official invoice for your peace of mind.
🔁 Can I return or exchange my order?
Absolutely — your satisfaction comes first.
- Return or exchange within 3 days of receiving your order
- No pressure — simple and hassle-free process
- Items must be in original condition and packaging
Read full details here: Return & Exchange Policy
🚚 How long does delivery take?
Delivery time depends on the design:
- Ready items: 1–2 working days
- Selected designs: 3–7 working days
- Custom/special designs: 2–3 weeks
You’ll find exact timing in the “Description & Shipping” section of each product.
🌍 Where do you ship? Is it free?
We ship worldwide and offer free shipping on all orders.
📦 Are there any delivery restrictions?
Yes — due to regulations, Jewellery and Perfumes are currently delivered only within the UAE and Oman.
💳 What payment methods do you accept?
We offer flexible and secure options:
- Credit/Debit Cards, Apple Pay, Google Pay
- Cash on Delivery (UAE only)
- Tabby & Tamara installments
- Bank Transfer (ADIB)
Note: Some custom or high-value orders may require an advance payment starting from AED 100.
🎁 Can I send an order as a gift?
Yes — you can send your order directly as a gift, even anonymously, for a memorable surprise.
🔐 Is my information kept confidential?
Absolutely — your privacy is our priority. All customer information is kept strictly confidential.
🛡️ Is it safe to shop on your website?
Yes — all transactions are 100% secure, protected with SSL encryption to keep your data safe.
🛠️ What if my order arrives damaged?
In the rare case your item arrives with an issue, we will replace it free of charge — quickly and without hassle.
🌐 Do I need to pay taxes or customs fees?
For international orders, any customs duties or taxes are determined by your country and are the customer’s responsibility.
💬 Need help or have a question?
We’re here for you — before and after your order. Contact us anytime via WhatsApp or Instagram. Fast, direct, and always happy to help.