FAQs

Yes, Leona Jewellery guarantees that all the products displayed on the site are 100% original. We are very keen to offer original, high-quality products.

• Jewellery materials: (1) Premium 925 sterling silver plated with 18k gold, and (2) Pure 18k gold.
• All jewellery items are stamped with “925 / 18k” hallmarks for silver/gold pieces.
• Jewellery warranty: up to 1 year.
• Watches warranty: 2 years international warranty.

All orders come with a legitimate invoice mentioning the product details and the warranty.

We ship to all countries and Shipping is free for all orders.

Due to the nature of these products and customs regulations, Jewellery and Perfumes are currently available for delivery only within the UAE and Oman.

For all orders, please note that the customer is responsible for any taxes and duties on orders that go through customs. This currently applies to Bahrain, Qatar and Kuwait.

The applicable fees are determined by each country and cannot be pre-calculated by us.

Processing time varies by design:

• Some designs: 1–2 working days
• Others: 3–7 working days
• Special designs: 2–3 weeks

Please check the “Description & Shipping” tab on the product page to see the correct timing for each item.

We accept the following payment methods:

• Credit Card, Debit Card, Apple Pay, Google Pay
• Bank Transfer (ADIB) please send the receipt & order number via Instagram or WhatsApp
• Cash on Delivery (UAE & Oman ONLY)
• Tabby & Tamara installments 

Note: Some designs (18k gold) and larger orders may require full payment or an advance payment. The standard advance amount is AED 100 and may be higher based on total order value (our team will contact you if applicable).

Yes. You can place and pay for the order, and we will deliver the gift directly to the recipient anonymously.

Yes. The sender is our customer and, as company policy, we keep the sender’s information confidential, even if the recipient requests it.

If the recipient refuses to receive the gift, our customer service team will contact the sender to decide the next step.

Yes. Shopping and payment on Leona Jewellery is 100% safe and secure. Our site uses SSL (look for the lock icon in your browser), which protects your data with encrypted transmission.

Such incidents are rare as we have high quality standards before shipping. However, if a product is damaged upon receiving, we will repair or replace it for free.

Please contact us via WhatsApp or Instagram for any warranty-related inquiries. Kindly provide your order number or a photo of the invoice to help us assist you faster.